We’re committed to delivering your product quickly and safely, no matter where you are.

🌍 We Ship Worldwide – Free!

• 1–2 business days for processing

Shipping Time:

• 5–10 business days
  
• 6–12 business days
  
• 7–15 business days
  

Delivery times may vary depending on your location and customs processing.

Returns & Refunds Policy

At Silk Aura Beauty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns & Refunds Policy below.

1. Return Policy

We accept returns within 15 days of the delivery date.

To qualify for a return, the product must:

• Be unused, unworn, and in its original condition.

• Be returned in the original packaging.

• Include all tags, manuals, accessories, and any complimentary items received with the purchase.

To request a return, please contact our customer support team at support@silkaurabeauty.com.au and provide your order number along with the reason for the return.

2. Items Not Eligible for Return

The following items cannot be returned:

• Products that have been used, damaged, or altered after delivery.

• Items returned without their original packaging, tags, or accessories.

• Clearance, promotional, or final-sale items.

• Gift cards and downloadable products (if applicable).

3. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the status of your refund request.

If your refund is approved:

• The refund will be issued to your original payment method.

• Processing may take 5–10 business days, depending on your payment provider.

• Original shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

We only offer exchanges for items that arrive damaged, defective, or incorrect.

If you would like to exchange an eligible item, please contact us at support@silkaurabeauty.com.au within 48 hours of receiving your order. Our team will assist you with the replacement process.

5. Delayed or Missing Refunds

If you have not received your refund after 10 business days from approval:

1. Check your bank account again.

2. Contact your credit card provider or payment service, as processing times may vary.

3. If you still have not received your refund, please contact us at support@silkaurabeauty.com.au for further assistance.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please notify us as soon as possible and provide clear photographs of the item and packaging.

Upon verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

7. Return Shipping

To initiate a return, please contact us at:

Email: support@silkaurabeauty.com.au

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

8. Contact Us

If you have any questions regarding our Returns & Refunds Policy, please contact us:

Email: support@silkaurabeauty.com.au